#oscars Marketing

In my last post, I capitalized on the recent trend of “real-time marketing” and how Oreo has done an exceptional job using this technique in their social media platforms during cultural televised events, like the Superbowl and the Grammys, to connect directly with their audience, in real time. 

Yet, in the words of PR Daily’s reporter, Kevin Allen, “this cookie has created a monster”. While nearly one billion people were tuned into the 2013 ceremony of the Oscars this past Sunday, millions of people were also tuned into Twitter to tweet about the host, the winners and the best dressed. A lot of brands saw this as an opportunity to jump on the “real-time marketing” bandwagon. JC Penney, Special K, Stella Artois, Sharpie, and Visa, were some of the brands that released on-the-fly executions with varying degrees of success. Some were good, most were a complete flop, showing little thought put into them.  

Twitter users saw these brand’s executions, as a technique to not fall behind. Allen explains, “much more thought was put into being clever on the fly for the sake of being among many who were trying to be clever on the fly”. These executions were just an attempt to go viral, instead of a real marketing efforts to connect with fans. Yet, even the good executions, didn’t reach half the amount of retweets and buzz that the Oreo Superbowl blackout ad received. Twitter users were so fed up with the amount of brands using this technique, that for a short amount of time the hashtag, #oscarrtm (Oscar’s Real Time Marketing) was trending. 

You all know I’m a big fan of “real-time marketing”, but if you’re going to use this technique brands need to be truly fast, connect the execution with the brand message, or provide further information for tweeter users. This is where most brands missed their opportunities. 

Which brand had the best executions? 

The Real Winners of the Superbowl

It’s no joke what social media has done to the Public Relations and overall communications industry. It has dramatically changed the way companies interact with its publics. It can either unite a community of followers to hate on your brand or it can create serious communication opportunities for the brand to be on top of things and engage in insightful conversations with its followers. This is called “real-time marketing”. 

Many brands have been using real time marketing in social media to manage crisis. Yet, real-time marketing goes way beyond crisis management. Real-time marketing can be used to seize or create unseen opportunities to be creative and increase brand awareness. This is the case of Oreo. 

During the third quarter of Super Bowl XLVII when a power outage at the New Orleans Superdome caused a blackout for thirty-four minutes, Oreo’s social media team jumped on this opportunity, tweeting an image of an Oreo and the caption, “You can still dunk in the dark.” The message was in instant success, getting more than 15,000 retweets and more than 20,000 likes on Facebook.

In an interview with Wired magazine, Sarah Hofstetter, president of digital marketing agency 360i, which handled game-day tweeting for Oreo, confessed that they had a social media team ready to respond to whatever happened online during the Super Bowl, whether it was an outstanding play or a blackout. The team consisted of copywriters, a strategist, and artists ready to react to any situation in ten minutes or less. Now, this is what I call being proactive. 

Mrs. Hofstetter capitalized on their strategy saying “Once the blackout happened, no one was distracted — there was nothing going on. The combination of speed and cultural relevance propelled it the forefront”. Talk about capitalizing on an opportunity! 

And since being an effective communicator involves jumping from one opportunity to the next, Oreo yet again proved their team is on top of things when they released another on-the-fly ad celebrating Justin Timberlake’s return to pop music at last night’s Grammy Awards. The ad, which didn’t cause that much commotion or steal the blackout ad’s spotlight, was very timely and clever. 

In an time where advertisers spend millions to run an ad during the Superbowl or an important award show, having a brand engage with their users using real-time techniques on social media is a clever way to reach people on smartphones and computers. This said, companies have to stay on their toes on Twitter, Facebook, and other social media channels to stay relevant. And companies like Oreo keep reminding us that social media is here to stay and the key to scoring a publicity touchdown is being proactive and a little bit clever. 

Right of Publicity?

Among the major liabilities pertaining the Public Relations industry, we find that privacy laws have been continuously arising lawsuits and affecting the industry directly. Privacy laws vary from state to state and are encompassed in a grey area where the boundary between First Amendment protected speech and commercial speech is yet to be delineated. According to Don Pember (2008), author of Mass Media Law, there are four areas of privacy law: appropriation of name or likeness for commercial purposes, intrusion, publication of private information and publication of material that puts an individual in false light. For this particular discussion, I’ll focus on the first category, appropriation of someone’s name or likeness for commercial gain without permission. 

It’s important to know that the appropriation tort is divided into two categories: the right to privacy and the right of publicity. The major difference between each other is that the “right to privacy protects an individual from the emotional damage that can occur when a name or likeness is used for a commercial or trade purpose” (Pember, 2008, p. 281), while the right of publicity intends to “remunerate individuals for the economic harm suffered when their name, picture, image, likeness, voice, etc. for commercial exploitation without compensation” (Pember, 2008, p. 281). Although it’s more common to see celebrities take legal action against companies claiming their right of publicity, average individuals can use these legal causes of action as well. 

Not - so - Fabulous Entertainment Public Relations

Being knowledgeable in legal terminology and precedents in our industry of choice is vital to maintain a successful business. This knowledge provides a laying foundation of what to expect if engaging in a legal battle.

We generally see entertainment public relations professionals in the midst of legal battles playing the role of firefighters, representing their clients as legislative public relations representatives, a sub segment of crisis management. Yet, the public relations industry, especially that related to the entertainment world, does have legal liabilities, and although not common, from time to time you'll see a public relations representative as one of the parties of a legal feud. These liabilities definitely make the industry seem less fabulous and more risky than Samantha Jone’s job in Sex and the City.

Wanted: A PR for PR

In the past couple of years, there has been a growing interest to explore and expose the inner workings of the public relations industry. Although some movies and TV shows like The Spin Crowd, PoweR Girls and The City, positioned our industry in the spotlight, they haven’t exactly portrayed it in the best light. It’s a known fact that pop culture has overly glamorized the public relations industry. From Samantha in Sex and the City series to Whitney Port in The Hills, public relations professionals are portrayed as powerful ladies dressed head-to-toe in Gucci and Dior, who spend their nights in exclusive VIP parties. All in all, the PR industry is perceived as superficial and frivolous.

Kim Cattrall plays Samantha, a glamorous PR Executive
 in Sex and the City.
Photo Credit

Artist Manager (aka Jack-of-all-Trades)

Behind every great artist, there is a great manager. Everyone knows that in the entertainment industry, talent is simply not enough. To make it big in saturated markets, such as the music industry, artists need to portray a unique image, have access to the right contacts, and have a great support system. It’s the artist manager who provides those elements that complement the artist’s craft, and enable him/her to reach stardom. 

After signing with an artist manager, the artist becomes a company, and the manager, its CEO. It’s the artist manager who oversees all aspects of the artist’s career and makes sure that the artist’s vision is articulated properly across all channels. Of course, like in all businesses, CEOs can’t do it all by themselves. While he is truly the personal representative of the artist, the artist manager has to assemble and manage a team of professionals that will help him achieve the artist’s career goals. It’s common knowledge that the artist needs a good lawyer, to protect his career against restrictive contracts or dangerous lawsuits, and an experienced accountant to manage the financial aspects. Traditionally, the manager will also bring a publicist and a booking agent on board. Yet, it has come to my attention that there’s an emerging trend, especially in the Puerto Rican market, where managers also act as the client’s publicists and booking agents.

This “jack-of-all-trades” management approach has certainly surprised me, due to the time consuming nature of Public Relations. It’s difficult for me to conceive that a manager can put in the necessary time and dedication to develop and execute an effective PR campaign, while dealing with all the other duties that artist management involves.

Words or Numbers?

If you’re like me, getting out of high school and pursuing a Bachelor’s Degree in Communication meant not only following my dreams, but also saying goodbye forever to endless math homework and abstract mathematical concepts. That was true for the most part, because in order to meet the credits to graduate I only had to take one basic math class. Yet, when practicing public relations I’ve had to deal with numbers in a variety of ways. While I may never work with strange theorems, angles, and high-tech graphing calculators ever again, I still have found the need to understand the correlation between numbers, analyzing data and performing single math equations to fulfill adequately my tasks.

As public relations professionals, the art of storytelling plays a central role in our daily lives; and if you’re a seasoned PR specialist your ability to sway clients and your target market with your words should be astonishing. Nonetheless, we now live in an informational era, where each day our target market demands more and more information about topics and it’s our job as managers of our customer’s communication strategies to provide this information. Words are not cutting it for people anymore; they want detailed and precise information. This means numbers. Therefore, you need to know how to analyze data and come up with conclusions to include in our press releases and into our campaigns as a whole. We have to build the story with words and support it with data.

Career Kickstart

Kickstarter and other “crowdfunding” platforms have become extremely popular, taking the fundraising and social media scene by storm. This site is already even part of Time Magazine's Best Websites of 2011. That's because every week, thousands of people upload their creative projects to the website and pledge money with the hope of getting their dream project funded. The catch is that on Kickstarter, a project must reach its funding goal before its deadline or the money is not given to the user.

Image Retrieved from

The imminent benefit of using this platform is, of course, getting the necessary funds to kick-start projects. Yet, Kickstarter is about more than just money; I find this website to have a superb underlying public relations power. Kickstarter allows the user to share their stories, their hopes and dreams. Since most people love compelling stories that exhibit genuineness and passion, and feel good supporting a captivating cause, if it’s a good idea, communicated in an attractive fashion, it’ll spread exponentially. Therefore, the buzz-generating power of this platform is surreal.

Even if the project doesn’t get funded, the storytelling aspect of Kickstarter provides space for people to discover creative ideas, identify with the storyteller, and for the user to get free exposure. Ultimately, this is what publicists want.

Publicists are Celebrities’ Best Accessory

Mayweather vs. Cotto Official HBO Poster
Photo Retrieved From

For Puerto Ricans and worldwide boxing fanatics, this Cinco de Mayo was much more than eating tacos and drinking margaritas. At 11pm that day, the most anticipated HBO PPV boxing fight of 2012, Miguel Cotto vs. Floyd Mayweather Jr., took place. The Puerto Rican Miguel Cotto gave Mayweather a fight beyond expectation. It was a close fight and a tough match. Cotto trapped Floyd against the ropes throughout the fight and landed hard shots to the head that for the first time ever, drew blood from Mayweather’s nose. But, Cotto’s effort was not enough. It was Mayweather's ability to get his uppercuts and jabs in with enough regularity to take most of the fight. Mayweather triumphed in a unanimous decision and blew kisses to a booing and disproving crowd, while Cotto suffered the third loss of his career.

Although a controversial fight, it was a classic boxing match where at the end, one of the opponents wins. The curious thing about this fight, looking at it in a Public Relations standpoint, was what happened after it. In a regular sports competition of this caliber, the main event takes place, a space is allowed for a few informal interviews, and immediately after, a press conference is held with the former opponents. Nonetheless, after hearing the judge’s decision, Miguel Cotto left the boxing ring and headed down to his room without facing the media, refusing to attend the post-fight press conference. As stated by El Nuevo Día, Puerto Rico’s most important newspaper, Miguel Cotto returned to Puerto Rico yesterday and even then, he didn’t talk to the media. The only public statement he gave was through his Twitter account.

Out with the Old, In with the New

We live in a world where communication is shifting towards the Internet and social media. We’ve seen how publicists and artists around the world have been benefiting from new tools like Facebook, Twitter, Pinterest, etc. to create a more direct and long lasting relationship between their clients and their fan base. 

Additionally, some renowned publicists have already made the new-age leap by offering digital press kits to media outlets in order to facilitate the information and the use of multimedia in journalistic articles. Yet, the vast majority of publicists still feel the need to incorporate traditional PR tools such as EPK’s, official press releases, press conferences and press kits. Although necessary, press kits handed out in hard copy, are becoming wasteful, expensive and basically outdated. With this in mind and a clear objective of providing new life to an old market, IndiAmbassador launched a powerful tool called Presskit.to. 

Fashionably Responsible

In past recent years we have seen how companies and celebrities are teaming up to fight for a social cause. H&M stores are no different. This brand, originally from Europe, has made it big in the United States and it’s famous for carrying different styles of fashion under one roof.  So they are using their affordability and power in the fashion industry to support a very controversial cause that affect millions of young people around the world, with their new line: Fashion Against AIDS that will be available on stores and online on April 26^th.

It’s really great that they are using their power to support a worthy cause while delivering a very modern and trendy fashion line, but lets take a look at this campaign from a Public Relations standpoint. What stands out the most on this campaign is the fact that a global fashion company is spending lots of money to put together a global campaign that is going to raise awareness and money towards HIV/AIDS projects. That alone is great for the reputation of the company. But there is another factor involved that makes this campaign stand out from the ones in the last four years and that makes it successful even before the fashion line has been released.

Weeks before the official release, H&M is engaging in the first stage of the campaign called "Make Out For A Cause". In this stage they encourage the young to upload a picture of them making out with someone. For each entry they donate a dollar to an HIV/AIDS project. Already, more than 11,000 photos have been uploaded from all over the world. The campaign has already reached awareness in social media sites and has become a trending topic in Twitter. Basically, they’ve already started collecting money for the cause while reaching the desired awareness in a fun and non-traditional way.

Head Over Heels

I thought I'd start this new blogger life writing a little bit about what got me here. 

During my high school years I always wanted to be part of the creative team in an advertising agency. So as soon as I graduated, I entered the University of Puerto Rico to major in Advertising and Public Relations. I wasn't very happy about this because I'd always disliked Public Relations, but I had no choice. I did a couple of internships in global advertising agencies and was very sure that advertising was my correct career path. 

By the first semester of my sophomore year, a law was passed in Puerto Rico stating that the Public Relations profession was going to be regulated and that in order to practice PR in the Island, all recent graduates had to have experience in the field and pass a test. That was the moment that I decided that since I was graduating from both Advertising and Public Relations, I should also engage in a PR Internship. So I landed an internship in a very prominent Entertainment PR Firm in Puerto Rico. 

Two weeks as an intern was all it took for me to fall head over heels for the entertainment PR industry. I cherished each day the satisfaction of being part of the team that made either an event possible or an artist grow. In my year as an intern and then as a Jr. PR Executive, I got the opportunity to work with A-list celebrities such as Ricky Martin and Daddy Yankee, and assisted with the planning and execution of notorious events such as the Enrique Iglesia’s Euphoria Tour, Shakira’s Sun Comes Out Tour, the Mega Electronic Fest and Miss Universe Puerto Rico Pageant, among others. The amount of knowledge I acquired is astonishing and the lessons learned are invaluable. It polished my communication skills and taught me how to develop public relations strategies, pitch stories, coordinate logistics for special events and effectively write media releases. This internship was a great school for me; it made me grown personally, professionally and helped me realize my higher calling: to be a publicist.

With this said, this is my take on the Entertainment & Fashion PR world… Enjoy! 

Above Left: Perfect Partners team (I'm the one in the far right) with Ricky Martin
Down Left: Me and a colleague with Enrique Iglesias
Right: Badges from some of the events I worked in